learning from experience

Case Studies

reading is everything

important milestones

Lorem ipsum dolor sit amet, conetur adiping elit Lorem ipsum dolor sit amet, cons ectetur adipiscing elit Lorem ipsum dolor sit altmet, conse ctetur adipiscing elit aloma lomiur off silder tolos. Lorem ipsum dolor sitlor amet, conetur adiping elit Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Lettered blocks angled so that they spell FAKE and FACT at the same time.

Navigating the Misinformation Maze: Top Fact-Checking Tools Every Writer Needs

In an era of rampant misinformation, fact-checking is vital for writers to maintain credibility and build trust with their audience. False information can harm reputations and fuel disinformation. Thankfully, various fact-checking websites help verify claims, debunk myths, and assess source credibility. These platforms offer valuable insights to promote accurate, responsible reporting.

Person welding while wearing PPE.

Closing the Skills Gap: How Businesses Can Predict and Address Workforce Needs

To stay competitive, businesses must ensure employees have the right skills to meet evolving demands. Skills gaps—disparities between current and needed skills—can hurt productivity and efficiency. However, by identifying and addressing these gaps early, companies can future-proof their workforce and maintain their edge.

Person wearing orange life jacket, writing on a clipboard while sitting on a boat at sea.

Think Writing Doesn’t Matter in STEM? Think Again!

STEM fields may seem like a world of numbers, formulas, and experiments, but strong writing is key to success. Clear communication ensures your work is understood, recognized, and valued. Whether in reports, emails, or research papers, effective writing can boost your career and credibility. Let’s explore why it matters and how to improve.

Smiling Black person raising hand at a training session.

Bridging the Gap: Tackling Racial Disparities in Instructional Design

The fields of instructional design (ID) and learning and development (L&D) are responsible for shaping educational experiences that are accessible, equitable, and effective for diverse groups. However, the persistence of racial disparities, both in the field of ID itself and in the educational products it creates, remains a significant challenge. These disparities manifest in a variety of ways, from a lack of racial representation in the industry to biased content and the systemic exclusion of marginalized voices.

Smiling woman working on laptop in home office.

How Mental Health Can Make or Break Your Business In A Crisis

Businesses face all kinds of crises, from economic downturns to natural disasters, cyberattacks, and even internal challenges like workplace harassment or leadership changes. In such turbulent times, organizations often focus on practical operations—like securing data, mitigating financial damage, or maintaining essential services. However, one critical element that should never be overlooked is the mental health of employees.

AI-Powered Knowledge Management: The Secret Weapon for Faster Customer Support

A customer calls in with an issue, and you’re tasked with helping them solve it. How can you find the right information quickly, accurately, and effectively, while maintaining a calm and friendly tone? Knowledge management (KM) to the rescue! Let’s talk about how AI in KM can make your lives (and customers’ experiences) a lot easier.

Smiling woman working at laptop at a table.

Women Who Shaped Technical Writing: A History of Progress, Struggles, and Successes

Like many industries, the technical writing has had its share of challenges when it comes to gender equality. While women have made incredible strides, their journey has been marked by struggles, overlooked contributions, and trailblazing successes. Let’s look at the history of women in technical writing, from early pioneers to modern-day leaders who are shaping the field today.

The Importance of Effective Onboarding: Best Practices and the Benefits of Outsourcing to Professionals

Successful onboarding requires careful planning, clear communication, and alignment with company values and goals. Some companies attempt to tackle onboarding on their own, but many find that outsourcing the task to professional instructional designers and learning & development (L&D) specialists can be a game-changer. Let’s break down why effective onboarding matters, the best practices for creating an onboarding plan, and how working with experts can elevate your onboarding process.

Person sitting at window while typing on laptop.

9 Technical Writer Myths: Fact or Fiction?

Nervous about hiring a contract technical writer? What if we told you there is no reason to worry because technical writers are in the business of producing high-quality documents? With advancements in technology, including artificial intelligence (AI), technical writers have more resources than ever at their disposal to ensure accuracy, consistency, and efficiency in documentation. There are several myths (and truths) surrounding technical writers that we want to address.