KNOWLEDGE MANAGEMENT Advisory
Choose MATC When:
You're concerned there is old or outdated content
"out there"
You aren't sure what tools you have or how to use them
You want help communicating information to your audience
but are not sure how
You spent thousands on knowledge management tools – yet you still have a content problem
You think your documentation is incomplete,
inconsistent, or inefficient
Your audience doesn't think your content has credibility
Choose MATC When:
- You’re concerned there is old or outdated content “out there”
- You aren’t sure what tools you have or how to use them
- You want help communicating information to your audience but are not sure how
- You spent thousands on knowledge management tools – yet you still have a content problem
- You think your documentation is incomplete, inconsistent, or inefficient
- Your audience doesn’t think your content has credibility
Content often appears organically: You need something, so someone creates it. This happens over and over, and before you know it you have loads of content that all looks different because you have no set standards. Assessing all this content is a mammoth task, and moving backward is hard.
MATC can help. We can structure your content, organize your processes, and ensure they fit with the technology you use. We are here to help, and will give you an actionable plan that will help you achieve your vision.
Stop saving multiple versions of documents across your organization. We'll help you create a knowledge management system that works for you and is easy to maintain.
Knowledge Management Advisory
Your content needs to work for you and your audience. We can make sure it does for today and tomorrow.
Preparation and Planning
First, we work with your team to identify the project scope. We then produce a shared plan with timelines and milestones. We investigate the project success factors you use: ROI, Customer Satisfaction Metrics, etc. Regardless, we identify how you will know when the project is working.
Information Gathering
This phase changes based on the project; it might include interviewing your people or customers, we may work with your technology, or something completely different. At the end of this phase, we will have the information and data to enable intelligent decision-making.
Key Deliverable Production
Here we develop the deliverables; specific steps, responsible parties, and timelines. This will include the inherent risks and dependencies. We are always available to help, but know that sometimes you may want to implement the changes in-house.
Back Up and Support
What happens next is up to you. Our consultants can help deliver the project, but maybe writing or training is needed. Regardless, MATC is always here to help.
Our team of consultants has broad product and situational knowledge. Chances are good that one of our team members has experience with your issue – perhaps even in your industry.
We Get Results
MATC’s KNOWLEDGE MANAGEMENT SERVICES
- Ensuring users can access the correct content at the right time
- Ensuring old and archived versions of content are not in circulation
- Fixing content quality issues
- Managing content history
- Confirming your organization's technology ROI
- Establishing a viable change management process
- Giving customers an overall view of the content they have
- Creating actionable deliverables and implementation plans
What Our Clients Says About Us
Client Testimonials
Hire Expert Knowledge Management Advisor
We have lots of experience
Case Studies
MATC Helps Property Rental Company Cut Costs by 20%!
Our user-friendly documents, guides, and workbooks help trainees and trainers learn information both quickly and thoroughly.
MATC Eliminated 14 Months of Production Time for Business!
Learn how MATC Group updated a data management company’s documentation while drastically reducing production time and costs.
Our Science Writers Cut Development Cycle by 20%
Company saved time and money using MATC’s science and tech writers to develop user manuals for high-tech medical equipment.
Provided Easy Access to Company Info, Decreasing Project Time
MATC’s instructional designers and technical writers updated client’s SOPs to stay current with recent industry changes.