learning from experience
In honor of America’s 250th anniversary, take a fresh look at the founding fathers through the lens of technical communication. Discover how Franklin, Jefferson, Hamilton, Madison, and Jay used clear, persuasive writing to explain complex ideas, build support for independence, and lay the foundation for a new nation.
You spent weeks creating documentation. Your employees still ask questions answered in the first paragraph. Sound familiar? Learn why people ignore documentation, how the Documentation-Disconnection Problem develops, and what organizations can do to create knowledge resources that actually support performance.
Today’s workplace learning extends far beyond the LMS. Discover how to build a learning ecosystem, prioritize integrations, and connect learning with performance, knowledge management, and business goals.
If your goal is to make sure your employee handbook is as useless as a screen door on a submarine, look no further!
Completion rates and satisfaction surveys only tell part of the story. Learn how to measure leadership training success through behavior change, team outcomes, and business impact.
A crisis may end, but the learning shouldn’t. Discover how after-action reviews, updated documentation, and institutional memory help resilient organizations transform disruption into long-term improvement and future preparedness.
Promoting a top performer into management is not the same as creating a leader. Learn the essential skills, training strategies, and support systems that help first-time managers succeed.
The future of workplace learning isn’t longer courses, it’s smarter support. Discover how microlearning, AI-powered personalization, and in-the-flow training help distributed teams learn while they work.
A deadline slips. A customer escalates. A leader walks into the room determined to hold people accountable.
The tone gets sharper. The questions get shorter.
Who owns this. Why was I not told. How did this happen.
Completion is easy to count. Quiz scores are easy to count. Confidence is harder to see.
That is part of the problem.
In many learning programs, confidence is treated like a nice extra that might show up if content is clear enough and practice goes well.
