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Case Study: Information Technology

Challenges

  • Produce user guides, knowledge articles, eLearning modules, and update evergreen articles without using too much employee time
  • Need writers who understand data privacy protocols
  • Require team members who can use MadCap Flare with little or no training

Solutions

  • Embed MATC writers into client’s team; learn how they operate and write
  • Use our “on-demand” system of providing writers as needed, allowing client to avoid cost of hiring full-time writers
  • Create team to develop eLearning modules for self-led interactive training and instructor-led courses

Benefits

  • Reduce costs by hiring MATC writers and designers for specific projects; needs are completely dependent on the client’s timeline
  • Work with MATC team familiar with MadCap Flare and other platforms
  • Reduce stress by knowing MATC team is knowledgeable about their products and protocols

A leading data privacy platform

Industry: Data Security

Project Type:
Instructional Design

  • Decreased costs by 20% using MATC’s team to create documentation so in-house employees could continue their normal work

“Our ongoing engagement with the MATC team did not require a long-term commitment was crucial to finishing projects on-time and on-budget. Their “bank of hours” approach meant we only paid for work that was actually done.”

Director of Learning and Development



Do you need modern and engaging training for your team but don’t have the staff to create it? Contact us today to learn how we can help!

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