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Yesterday was May the 4th, also known as Star Wars Day. Well, we think Star Wars deserves more than one day, so we’re still celebrating.
You know the story. Long ago in a galaxy far, far away, a scrappy band of insurgents achieved a victory against the tyrannical galactic Empire. Outnumbered and outgunned, they somehow destroyed the largest and most fearsome superweapon in the galaxy—the Death Star. How did they manage it? Through trust and teamwork? Sure, they did manage to work through their personal differences. Through hope and determination? Getting closer, but there’s more to it. The Force? That certainly helped. But most importantly, they had the same advantage that your organization (hopefully) has—rigorous documentation and training protocols.
As much as the Force was with them, the Rebellion couldn’t have scored this victory without proper documentation. You don’t just blow up a moon-sized battle station without solid training, leadership, and a little thing called standard operating procedures (SOPs). In fact, the entire plot of the original Star Wars movie (A New Hope) revolves around getting important documentation in front of the right people. The Empire had vastly superior numbers in both personnel and finances, but ultimately lost the battle, due to a bloated bureaucracy and poor knowledge management. While Darth Vader was going around choking any subordinates who misunderstood or disagreed with him, the Rebels were running a masterclass in effective documentation.
Let’s start with the obvious: the Death Star had a glaring security flaw. A thermal exhaust port leading straight to the reactor? That’s bad engineering. But even worse? The Empire didn’t properly document or communicate the risk internally.
Here’s what should have happened:
But no. In an organization led by men obsessed with nothing but personal glory and power, attention to such workaday tasks doesn’t get you promoted. In fact, anyone who suggested any such delay might have gotten himself choked. So, the Empire failed to properly catalog the Death Star’s vulnerabilities, and all it took to bring them down was allowing a few data tapes to slip into Rebel hands. That’s not just poor security—it’s a failure of internal documentation and information governance.
Let’s talk about the unsung heroes of documentation: the team from Rogue One. Without Jyn Erso, Cassian Andor, and their crew, the Rebels would’ve never known the Death Star had a weakness.
The Empire had documentation on the Death Star’s vulnerabilities—but not only did they ignore the details in the documentation, it was stored in the most inconvenient way possible. The Empire, being the bureaucratic mess that it was, kept the schematics for their most valuable piece of equipment on a single hard copy, in a high-security archive, on a planet with terrible cloud storage policies (read: no backups).
Thankfully, the Rebellion had expert-level information retrieval skills:
In contrast, the Empire had terrible information-sharing protocols. They didn’t even bother to encrypt the Death Star plans properly! If they had implemented simple access controls or a zero-trust security model, the whole Rebellion might have failed.
On the other side, we have the Rebel Alliance, a scrappy startup compared to the Empire’s sluggish corporate behemoth. What did they have that the Empire didn’t? They had starships, lasers, and the Force—but Vader was even better equipped with all of those resources. The Rebels’ advantage was in proper training, documentation, and leadership.
Take General Dodonna’s briefing scene in the original Star Wars film. It’s the perfect example of:
And when it came to execution, the Rebels didn’t have to figure out vague Imperial-style instructions like “crush the enemy and return with victory!” No, they had structured flight formations, attack patterns, and—most importantly—a pilot training program. Even Luke, a farm boy with zero combat experience, could jump into an X-Wing and make it work. That’s instructional design at its finest.
The Rebels followed their SOPs to the letter:
Meanwhile, over in the Empire’s war room, leadership and knowledge sharing were a disaster. Grand Moff Tarkin refused to evacuate, even while the decks were shaking beneath his feet, still under the impression that the Empire was winning. Darth Vader had to grab two wingmen at random and personally hop in a TIE Fighter because his officers were so incompetent. There were no contingency plans, no proper escalation policies—just a bunch of guys shouting and looking nervously at blinking screens.
The Rebellion’s success wasn’t just about hope, or even the Force. It was about having the right information, in the right hands, at the right time. The Empire lost because they ignored best practices in knowledge management, risk assessment, and staff training.
So, if you’re ever tempted to skip documenting a critical process at work, just remember: even if the Force is strong with you, without proper training and documentation, you’re one bad memo away from a Death Star-level disaster.
May the Force (and good information governance) be with you.
Crisis Management: What Went Wrong – and Right – During Major Disasters
A Tale of Two Companies and Their Knowledge Management Fates
Securing Buy-In and Building an Effective Process for Your KMS
+1 (267) 368-7090
contact@matcgroup.com