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Case Study: restaurants

Challenges

  • Need to add customization to corporate documents
  • Require inventory-tracking software training for staff

Solutions

  • Work with client’s leadership team to create customized plan combining instructional design with technical writing
  • Created writing team with knowledge of food services to create specialized SOPs for franchise’s 500 locations
  • Trained team on using inventory-tracking software and created documentation for reference

Benefits

  • Reduced training time by 20% after implementing specialized SOPs

Multi-location franchise of major fast food company

Project Type: Instructional Design Technical Writing

MATC quickly customized our corporate SOPs into something that truly works for our locations — no more using documentation that doesn’t apply to our situation!

— Director of Training

 

Do you need modern and engaging training and documentation for your team but don’t have the staff to create it? Contact us today to learn how we can help!

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