learning from experience

Case Studies

reading is everything

important milestones

Lorem ipsum dolor sit amet, conetur adiping elit Lorem ipsum dolor sit amet, cons ectetur adipiscing elit Lorem ipsum dolor sit altmet, conse ctetur adipiscing elit aloma lomiur off silder tolos. Lorem ipsum dolor sitlor amet, conetur adiping elit Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Woman at a desk reviewing an AI assistant dashboard, with notes about objectives, guardrails, and escalation points on a whiteboard behind her.

MATC Quick Take: Managing AI Isn’t Managing Software

AI isn’t just another software tool—it changes how managers lead. As AI begins making recommendations, generating content, and supporting decisions, leadership becomes less about assigning work and more about defining outcomes, building guardrails, and ensuring the knowledge behind AI is accurate. This Quick Take explores why managing AI is fundamentally different from managing software.

An office employee sits at a desk looking stressed while four coworkers surround them, each holding a phone or tablet and asking questions, as the employee focuses on a laptop with paperwork and a coffee mug nearby.

The Hidden Cost of Tribal Knowledge Isn’t What You Think

Most organizations think tribal knowledge becomes a problem when someone retires or resigns. In reality, it’s costing them time and money every day. Discover how hidden knowledge bottlenecks quietly reduce productivity, limit AI readiness, and keep your experts from doing the work that matters most.

A woman sits at a modern office workstation with her hands on her temples, looking down at a laptop while surrounded by dual monitors, colorful sticky notes, notebooks, and office supplies. The workspace is filled with reminders and checklists, with an open office blurred in the background.

Your Processes Are Too Complicated (And Your Employees Know It)

Complexity isn’t a badge of honor. It’s often the reason employees waste time searching for information, navigating confusing processes, and working around outdated systems. This article explores why simplifying documentation, workflows, and training leads to better productivity, improved knowledge retention, and happier employees—without making the work itself any less sophisticated.

Crisis Documentation: Why the Next Disruption Will Be Knowledge-Based

Technology may trigger a crisis, but knowledge determines the response. Learn why crisis documentation, knowledge management, leadership, and training form the foundation of organizational resilience—and how a living knowledge base helps teams adapt when disruptions occur.

AI Adoption Starts with Trust, Not Training

Fear, excitement, and uncertainty all influence whether AI becomes part of everyday work or another expensive tool that sits unused. Organizations that lead with empathy, clear communication, and opportunities to practice build something more valuable than AI skills—they build trust.

Wooden letter blocks spelling "L&D" with a light bulb resting among scattered letters, symbolizing learning, innovation, and workplace development.

Stop Taking Orders: Why Modern L&D Must Become a Performance Partner​

When every challenge results in “build another course,” Learning & Development becomes an order taker instead of a strategic partner. The best L&D teams ask better questions, identify root causes, and use AI to improve decision-making, knowledge access, and workplace performance—not simply generate more content.

Illustration of Dave looking quizzical.

Every Organization Has a Dave (Until Dave Retires)

Critical knowledge transfer isn’t just about documenting procedures before someone retires. It’s about preserving the expertise, decision-making, and organizational memory that keep your business running. Learn how a proactive knowledge transfer strategy can future-proof your workforce and strengthen resilience.

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.