MATC Slashes Telecommunications Company Onboarding Time!

Case Study: telecommunications

Challenges

See a large number of staff retiring, need to quickly bring new workforce up to speed
Need overhaul of knowledge base systems
Require better training for representatives in the field

Solutions

Updated SOPs for business reps taking calls from staff in the field asking for help with specific processes
Organized document library in SalesForce and trained staff how to use the software
Converted some instructor-led training into eLearning that can be viewed on a computer or mobile device

Benefits

New hires can be productive at a faster rate than before, saving money on training time
Leadership team confident that they will retain knowledge after much of current staff retires
Trainees in the field can refer to documents easily on their mobile devices

Major cable and internet provider

Project Type: Instructional Design Technical Writing

We were worried about losing a lot of institutional knowledge with so many of our experts retiring. MATC heard our concerns and created excellent training and helped us organize our documents so that our team is well-trained and also knows where to find more information.

— Director of Training

Do you need modern and engaging training and documentation for your team but don’t have the staff to create it? Contact us today to learn how we can help!