Popular stock photo company - MATC Group Inc

Case Study: Software Development

Challenges

Produce user guides, knowledge articles, eLearning modules, and update evergreen articles without using too much employee time
Need writers who understand data privacy protocols
Require team members who can use MadCap Flare with little or no training
Hit roadblocks during SalesForce upgrade
Need updated training modules
Lack time for writing knowledge articles

Solutions

Embed MATC writers into client’s team; learn how they operate and write
Use our “on demand” system of providing writers as needed, allowing client to avoid cost of hiring full-time writers
Create team to create eLearning modules for self-led interactive training and instructor-led courses
Work SalesForce usage into performance
reviews and bonuses
Create instructor-led and eLearning modules

Benefits

Reduce costs by hiring MATC writers and designers for specific projects; needs are completely dependent on the client’s timeline
Work with MATC team who is familiar with MadCap Flare and other platforms
Reduce stress by knowing MATC team is knowledgeable about their products and protocols
Decreased costs by 25% using MATC’s team to create eLearning modules

Popular stock photo company

Industry: Software Development

Project Type:
Instructional Design and Technical Writing

Decreased costs by 25% using MATC’s team to create documentation so in-house employees could continue their normal work

“MATC’s ability to engage with us at short notice was incredible and helped us reach our goals sooner than we’d hoped.”

— VP, Head of Learning and Development