Case Study: Software Development


  • Produce user guides, knowledge articles, eLearning modules, and update evergreen articles without using too much employee time
  • Need writers who understand data privacy protocols
  • Require team members who can use MadCap Flare with little or no training
  • Hit roadblocks during SalesForce upgrade
  • Need updated training modules
  • Lack time for writing knowledge articles


  • Embed MATC writers into client’s team; learn how they operate and write
  • Use our “on demand” system of providing writers as needed, allowing client to avoid cost of hiring full-time writers
  • Create team to create eLearning modules for self-led interactive training and instructor-led courses
  • Work SalesForce usage into performance
    reviews and bonuses
  • Create instructor-led and eLearning modules


  • Reduce costs by hiring MATC writers and designers for specific projects; needs are completely dependent on the client’s timeline
  • Work with MATC team who is familiar with MadCap Flare and other platforms
  • Reduce stress by knowing MATC team is knowledgeable about their products and protocols
  • Decreased costs by 25% using MATC’s team to create eLearning modules

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Industry: Software Development

Project Type:
Instructional Design and Technical Writing

  • Decreased costs by 25% using MATC’s team to create documentation so in-house employees could continue their normal work

“MATC’s ability to engage with us at short notice was incredible and helped us reach our goals sooner than we’d hoped.”

— VP, Head of Learning and Development