Client’s platform required manual processes that their users found difficult to navigate
Solutions
Updated SOPs so they resembled work instructions for new users
Created SOPs that were easier for all users to understand
Benefits
Reduced customer service response time by 20 percent because users could more easily find information
Education administration company
Project Type:
Technical Writing
“We desperately needed to improve our SOPs but did not have the staff to do so. MATC easily understood our requirements and created documentation that is much easier to use.”
— Director of Content Strategy
Do you need modern and engaging training and documentation for your team but don’t have the staff to create it? Contact us today to learn how we can help!
