Our Updated Documentation Cut Customer Service Time by 20%!

Case Study: education

Challenges

Client’s platform required manual processes that their users found difficult to navigate

Solutions

Updated SOPs so they resembled work instructions for new users
Created SOPs that were easier for all users to understand

Benefits

Reduced customer service response time by 20 percent because users could more easily find information

Education administration company

Project Type: Technical Writing

“We desperately needed to improve our SOPs but did not have the staff to do so. MATC easily understood our requirements and created documentation that is much easier to use.”

— Director of Content Strategy

Do you need modern and engaging training and documentation for your team but don’t have the staff to create it? Contact us today to learn how we can help!

Case Study: education

Challenges

Solutions

Benefits

Education administration company

Project Type: Technical Writing

“We desperately needed to improve our SOPs but did not have the staff to do so. MATC easily understood our requirements and created documentation that is much easier to use.”

Head Office

Branch Offices

Canada Office

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