Case Study: Utilities — Data Management


  • Need to update user guides for software getting major upgrades
  • Current staff do not have enough time in their busy schedules for extra work
  • Require writers who can quickly learn client’s processes and are familiar with agile project management


  • Create team of 4 instructional designers who know how to work in an agile environment
  • Embed team into client’s staff, attending scrum meetings while learning client software
  • Task writers with creating user guides and release notes while updates are in development


  • Reduce costs by hiring experienced team of writers who cut total project time by over a year.
  • Work with IDT team who are comfortable working in an agile environment
  • Partner with ids who quickly learn client’s processes and software

Well-respected global data management company

Industry: Data Management

Project Type:
Instructional Design

    • Decreased projected production time by 14 months! Original production schedule was 24 months, actual finalization date was after 10 months of work.
    • Reduced customer service calls by 15% after converting instructor-led training to eLearn-ing modules, helping to increase client knowledge rentention.

“IDT’s pricing was incredibly economical, especially when you consider they helped us cut our project time from two years to 10 months.

Director of Training and Development

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