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Case Study: education

Challenges

  • Needed a more effective knowledge base
  • Required SME knowledge to be easily accessible

Solutions

  • Determined the best choice of media for unique situations across organization: documents, short videos, etc.
  • Conducted SME interviews to record their information and add it to knowledge base

Benefits

  • Added SME knowledge to system
  • Helped improve system’s effectiveness for team members

Education administration company

Project Type: Knowledge Management

“Now that we have all this information from our SMEs in our knowledge base, we no longer panic when one leaves the organization, wondering what information they are taking with them. It’s one less thing to worry about. Thanks, MATC!”

— Director of Learning

 

Do you need modern and engaging training and documentation for your team but don’t have the staff to create it? Contact us today to learn how we can help!

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+1 (267) 368-7090
contact@matcgroup.com