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Case Study: Real Estate

Challenges

  • Need SOPs for leasing agents working with properties
  • Require new self-paced eLearning training
  • Need to improve and streamline training after rapid business expansion
  • Require new onboarding process
  • Reduce percentage of human error that leads to deviation in manufacturing, packing, sampling, and testing
  • Produce user-friendly documents that allow trainees to learn information quickly and thoroughly

Solutions

  • Create gap analysis, process for working with SMEs, document process
  • Develop eLearning training to streamline onboarding process
  • Create modular instructor-led training as well as micro-learning for excellent on-the-job training experience
  • Produce slide deck, facilitator guide, and workbook for trainings
  • Create a “train the trainer” session and accompanying materials

Benefits

  • Created 140 procedures in just 1.5 months
  • Reduced onboarding time by 50%
  • Reduced costs by 20% compared to hiring someone in-house or using a different agency

Large provider of high-quality rental homes in the U.S.

Industry: Real Estate

Project Type:
Instructional Design and Technical Writing

  • Reduced onboarding time by 50%

“MATC has been amazing to work with. They very quickly understood the requirements and uniqueness of our business and structured documents accordingly.”

— Sr. Vice President of Operations



Do you need modern  and engaging training for your team but don’t have the staff to create it? Contact us today to learn how we can help!

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contact@matcgroup.com