Case Study: Real Estate


  • Need SOPs for leasing agents working with properties
  • Require new self-paced eLearning training
  • Need to improve and streamline training after rapid business expansion
  • Require new onboarding process
  • Reduce percentage of human error that leads to deviation in manufacturing, packing, sampling, and testing
  • Produce user-friendly documents that allow trainees to learn information quickly and thoroughly


  • Create gap analysis, process for working with SMEs, document process
  • Develop eLearning training to streamline onboarding process
  • Create modular instructor-led training as well as micro-learning for excellent on-thejob training experience
  • Produce slide deck, facilitator guide and workbook for trainings
  • Create a “train the trainer” session and accompanying materials


  • Created 140 procedures in just 1.5 months
  • Reduced onboarding time by 50%
  • Reduced costs by 20% compared to hiring someone in-house or using a different agency

Large provider of high-quality rental homes in the U.S.

Industry: Real Estate

Project Type:
Instructional Design and Technical Writing

  • Reduced onboarding time by 50%

“MATC has been amazing to work with. They very quickly understood the requirements and uniqueness of our business and structured documents accordingly.”

— Sr. Vice President of Operations