Large provider of high-quality rental homes in the U.S. - MATC Group Inc

Case Study: Real Estate

Challenges

Need SOPs for leasing agents working with properties
Require new self-paced eLearning training
Need to improve and streamline training after rapid business expansion
Require new onboarding process
Reduce percentage of human error that leads to deviation in manufacturing, packing, sampling, and testing
Produce user-friendly documents that allow trainees to learn information quickly and thoroughly

Solutions

Create gap analysis, process for working with SMEs, document process
Develop eLearning training to streamline onboarding process
Create modular instructor-led training as well as micro-learning for excellent on-thejob training experience
Produce slide deck, facilitator guide and workbook for trainings
Create a “train the trainer” session and accompanying materials

Benefits

Created 140 procedures in just 1.5 months
Reduced onboarding time by 50%
Reduced costs by 20% compared to hiring someone in-house or using a different agency

Large provider of high-quality rental homes in the U.S.

Industry: Real Estate

Project Type:
Instructional Design and Technical Writing

Reduced onboarding time by 50%

“MATC has been amazing to work with. They very quickly understood the requirements and uniqueness of our business and structured documents accordingly.”

— Sr. Vice President of Operations