A leading East Coast utilities corporation - MATC Group Inc

Case Study: Utilities

Challenges

Require updated safety training
Need better results from safety training
Require major update of outdated OSHA safety manual
Require user-friendly mobile SOPs
Need more engaging instructor-led training

Solutions

Created engaging eLearning modules from available instructor-led content; learners can go at their own pace
Created more responsive safety manual so users can target information for their role
Worked with client team to make manual easier to update in the future
Break large SOP document into smaller segments for easier use on mobile devices
Updated instructor-led training

Benefits

Decreased amount of instructor-led training by 15% and increased knowledge retention
Reduced time spent accessing information by 20% and increased knowledge retention
Decreased technical writing costs by 30% by hiring MATC team instead of in-house staff.

A leading East Coast utilities corporation

Industry: Utilities

Project Type:
Instructional Design and Technical Writing

Decreased technical writing costs by 30% by hiring MATC team instead of in-house staff.

“We’ve been working with MATC for over four years, and it feels like they are part of our
in-house team. They quickly understand our needs and offer help at an affordable price.”

Director of Learning and Development